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Patient satisfaction is a hallmark of the ASC industry. The U.S. Department of Health and Human Services Office of the Inspector General surveyed Medicare beneficiaties who had one of four procedures in an ASC. He found that 98% of the people were satisfied with their experience.
One reason for high patient satisfaction is convenient scheduling. According to a survey conducted by the ASC Association, 75% of ASCs started more than 80% of their cases on time. Patients also choose ASCs for their high level of professionalism and safety. The ASC Association’s survey shows that over 50% of ASCs had fewer than three complications per 100,000 encounters and that over 50% of their medical staff is board certified.
Perspectives
Patient
“I recently had surgery at the Salt Lake Surgical Center. The nurses were so kind and provided excellent care. They held my hand and comforted me to ease my fears and anxiety. The nurse called me the next day and was also helpful and kind.”
—Beverly Fry, ASC patient, Salt Lake City, Utah
Physician
“As physicians, first we have a professional commitment to the welfare of our patients. That is the reason we are in the medical profession. As physician investors in a surgical center we are placed in a position to directly control the quality of care for our patients which impacts the outcome of our treatments. Sure, we will be efficient with our services, but never at the expense of quality.”
—Michael Anderson, M.D., Coral Desert Surgery Center, St. George, Utah
“Ambulatory surgical centers are meeting the surgical needs of Utah’s tomorrow with affordable, accessible, high quality care.”
—Martin Brown, M.D., Mt. Ogden Surgical Center, Ogden, Utah
Administrator
“ASCs are an excellent means of delivering healthcare to our communities. Patients, physicians, and staff regularly benefit because of efficiencies, excellent outcomes, and the high standards that are the benchmark of their care. I am proud to be affiliated with an ASC and have been pleased to see this trend become the best choice for patients and their families.”
—Marla Jensen, RN, BSN, Administrator, Utah Surgical Center, Salt Lake City, Utah
Registered Nurse
“Our center has a close-knit group of individuals who work cooperatively with the anesthesia and medical staff to provide a friendly and professional atmosphere for patient care. It is a place where we are comfortable having our own family members treated. The on-site leadership expedites decision-making and communication.”
—Mary Jane Tuttle, RN, Central Utah Surgical Center, Provo, Utah